CU Chat – the easiest way to enhance and grow your credit union
CU Chat is an integrated AI chatbot and secure live chat product built specifically for credit unions. Ready in a matter of weeks and independent of your core-banking software, CU Chat is the easiest way to increase member satisfaction and save staff time by answering your frequent member queries 24/7.
“CU Chat has allowed my staff members to focus their time on members that need it the most by answering our repetitive member questions”
Say hello to CU Chat, the next evolution in credit union member support and growth
Your chatbot allows you to interact with potential new members who visit your website or mobile app in a nonintrusive way, increasing the rate at which you capture these leads. Any questions or reservations these potential members have about the joining process can be explained in a friendly and tailored way – increasing the chances of follow-through.
Support Members 24/7
In the increasingly fast-paced and connected world, members expect more from their service providers. They expect answers, or at least responses, to their queries quickly and expect to be able to communicate with their chosen financial solutions 24/7. In many cases, your chatbot will be able to fully resolve the member’s query. If not, it can provide information to them and pass over to a member of staff or arrange a follow up communication.
Optimise Staff Time
Free up staff time by allowing operators to communicate with multiple members at the same time and allowing the chatbot to deal with the most common member queries. This lets you spend more time on providing specific support to members that need it most and growing the credit union.
Attract Younger Members
Young people increasingly expect to be able to interact with organisations through chat and other digital mediums, preferring this to more traditional phone and in-branch methods. Providing this modern and convenient method of interaction allows you to beat big banks and predatory lenders on customer service.
Step 1 - Design
From a short and simple questionnaire, we design, develop and train your chatbot so that it can answer your credit union’s specific queries.
Step 2 - Development
Fine-tuning: We review your chatbot with you, perfecting its answers. We then test it internally among staff, followed by a small audience on your website. Your chatbot will scale infinitely: the more it works, the more it learns and the better it gets.
Step 3 - Launching
Your members get their questions answered 24/7 by your specialised credit union chatbot. You are now generating leads, driving loans and increasing member satisfaction 24/7/365.