CU Chat / For members
Your 24/7 digital helper.
You may have heard of or used ChatGPT. Your credit union’s chatbot is a bit like that: it understands your questions and helps you find information when you need it, day or night.
- Available 24/7
- Replies in your language
- No cookies
What it can do
Help with a wide range of questions.
Your credit union’s friendly chatbot is ready to help whenever you need it.
The chatbot can’t answer personal questions about your account. For those, contact your credit union directly.
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How to apply for a loan
Find out how to apply and what you need, and estimate repayments with the built-in loan calculator.
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Opening hours and branch details
Check when your credit union is open and where to find it.
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Accessing your online account
Get pointed to the right place to log in or get started online.
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Savings options
Learn about the savings accounts on offer and how they work.
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General questions about services
Ask about anything your credit union offers, in your own words.
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Support in multiple languages
Ask in the language you are most comfortable with and get an answer in the same language.
How it works
How your digital assistant works.
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01
Access to information 24/7
Quickly access information at any time. In many cases the chatbot can fully resolve your query, or signpost you to the right place.
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02
Natural replies
The chatbot understands what you mean and replies naturally, so it feels more like a conversation than a rigid list of options.
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03
General enquiries
The chatbot is excellent at answering frequently asked questions, giving you a reliable place to get help.
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04
Interactive loan calculator
A built-in loan calculator helps you work out repayments quickly, so you can make informed financial decisions.
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05
Language support
The chatbot can understand and respond in multiple languages, so language is never a barrier to getting help.
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06
Product information
Get clear details on products and services, including the features and benefits of each option your credit union offers.
Getting started
How do I speak with the chatbot?
Type your question in the chat window on your credit union’s website. The chatbot replies straight away with guidance, information or the next best step.
- Open the chat window on your credit union’s website
- Ask your question in your own words
- Get an instant answer or the next step
Questions
What members ask us.
Run a credit union? See the Member-facing AI Chatbot.
What makes this chatbot different from unhelpful chatbots?
It uses generative AI to understand a wide range of questions in a natural, conversational way. Unlike basic chatbots that follow prewritten scripts, it gives more accurate and relevant answers and improves over time.
Is it safe to use?
Yes. Your credit union prioritises privacy and security, using robust encryption and data protection measures. The chatbot does not have access to your personal account details.
What personal information is collected?
For general questions, the chatbot does not need any personal details. Conversations are kept for review and improvement. If you submit a contact request, those details are passed to your credit union’s team and handled under its privacy policy.
Are my conversations with the chatbot recorded?
Conversations are recorded for quality assurance and improvement. Logs are treated as confidential, with restricted access and high privacy standards. Unless you submit a contact request, your conversation is anonymous.
Does the chatbot use cookies?
No. The chatbot and chat window do not use cookies.