CU Chat / CU Voice
Your members call. Your AI assistant answers.
CU Voice puts the knowledge of a member-facing chatbot on the end of a phone line. Members ask in their own words and hear a clear, natural answer, at any hour, without waiting in a queue.
- Answers every call, 24/7
- British and Irish English voices
- A route to your team when needed
CU Voice features
The phone line that never puts members on hold.
Not every member wants to type. CU Voice gives the ones who pick up the phone the same fast, accurate help your chatbot gives on the website.
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24/7 assistance
Members may have questions and need help around the clock. With CU Voice, no calls are missed because they phoned out of hours.
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A voice that sounds local
Choose a natural British English or Irish English voice, so your assistant sounds like it belongs to your community.
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Easy to use
Members simply call a number. No app, no login and no website visit needed, which suits members who prefer to talk.
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Bespoke knowledge, built on your credit union
CU Voice uses information from your credit union’s own products, branches and policies, so members get correct, up-to-date answers to their questions.
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Loan estimates, out loud
Members can ask what a loan might cost and hear an example repayment, then be pointed to the next step to apply.
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A clear route to your team
When a question needs a person, the assistant says so and offers the next step, so no member is left going round in circles.
Hear it for yourself
Pick up the phone and ask it anything.
Our demo agents answer as a sample credit union. Ask about loans, savings or opening times, interrupt it, change your mind. Then imagine it answering for yours.
- “How much could I borrow?”
- “Are you open on Saturday?”
- “How do I join?”
Demo lines only. Please don’t share personal or account details on the call.
One assistant, two channels
Type it or say it. The answer is the same.
CU Voice and the Member-Facing AI Chatbot share one knowledge base. Update a rate or a branch opening time once, and members hear it on the phone and read it on your website.
How it works
From first call to every call.
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01
Call the demo
Ring one of our demo lines above and ask the questions your members ask. Then book a call to talk it through.
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02
Tailor your assistant
We shape it around your products, services and the questions your members phone about, and you choose its voice.
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03
Connect your number
Your assistant answers on the number you choose, alongside the ways members already reach you.
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04
Keep it current
As your products and policies change, the knowledge behind every call changes with them.
Questions
What credit unions ask us.
ISO/IEC 27001:2022 certified
Visit our Trust CenterHow is CU Voice different from the AI Chatbot?
The knowledge is the same; the channel is different. The chatbot helps members who type on your website, and CU Voice helps members who would rather pick up the phone.
Can we use it with our existing phone number?
Tell us how your phone lines are set up today and we will talk through the options for connecting CU Voice.
Which voices are available?
You can try a British English and an Irish English voice on our demo lines now. Ask us on a call about the voice that suits your credit union.
What happens when a member needs a person?
The assistant recognises when a question is one for your team and explains the next step, rather than guessing.
Is our data used to train AI models?
No. CU Apps has an enterprise-level AI agreement, and your credit union’s information is never used to train external AI models.
Can we have CU Voice and the chatbot together?
Yes. They draw on the same knowledge base, so one update keeps both channels accurate.
See it working
Heard enough? Let’s talk about your lines.
We will show how CU Voice could answer your members’ calls and fit the way your team works.